At Aala Libas, we want you to feel confident when shopping with us. If you experience an issue with your order, please contact our customer support team as soon as possible.

1. Return Eligibility

7 days

To be eligible for a return, products must generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • In their original condition
  • Accompanied by the original packaging/tags where applicable
  • Purchased directly from Aala Libas

2. Items That May Not Be Eligible

For hygiene and product-quality reasons, certain items may not be eligible for return or exchange.

This may include:

  • Used or washed products
  • Altered products
  • Damaged products caused after delivery
  • Products without required original tags or packaging
  • Clearance/final-sale items where clearly stated

3. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, contact us as soon as possible.

Please provide:

  • Order number
  • Product details
  • Clear photographs of the issue
  • Delivery/package photographs where applicable

Our team will review the request and provide the appropriate resolution.

4. Exchanges

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed using the applicable refund method.

5. How To Request A Return

Contact:

Email: shop@aalalibas.pk
Phone: 03182272906
Address: Karachi, Pakistan

Please include your order number and reason for the return.